ETHWES FAQ

We’ve compiled answers to the most common questions about our products, policies, and services. If you need further assistance, feel free to reach out to support@ethwes.com or call/text +1 484-634-2833.

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Company and Team Information

ETHWES is a fashion brand blending ethnic and western styles, offering size-inclusive clothing, accessories, bags, and jewelry.

We are headquartered in the United States, with our flagship retail store in Rogers, Arkansas.

Yes! Visit us at 3938 S Grand Ave C112, Rogers, AR 72758, United States to shop in person.

Orders Overview

Browse our website, add items to your cart, and proceed to checkout.

Orders cannot be modified once placed. Cancellations may be possible within a short window—contact us immediately.

You will receive a tracking link via email once your order ships.

Shipping times vary. If your order is delayed beyond the estimated timeframe, contact us for assistance.

Yes! You can enter the recipient’s details at checkout and add a gift message if available.

Payments Overview

We accept credit cards, as well as Square Pay, Apple Pay, Cash App Pay, and Google Pay for faster checkout.

At this time, we can only process one payment method per order.

Yes! All payments are processed using encrypted technology to protect your information.

 

Sales tax is applied based on your location and local regulations.

 

Yes, we accept payments from most countries. Currency conversion may apply.

 

Shipping Specifics

We ship all orders via USPS.

Orders are processed and dispatched within 1-4 business days.

Delivery time depends on USPS’s standard timeline for your ZIP code. You will receive tracking details once your order ships.  At this time, we only offer standard USPS shipping.

If your order hasn’t arrived within the expected timeframe, please check your tracking link or contact us for assistance.

Returns & Exchanges

We offer a 7-day return and exchange policy for store credit only. Items must be returned in original condition.

To start a return, contact us with your order number. You will need to ship the item back at your own cost.

Customers are responsible for return shipping charges. We recommend using a trackable shipping service.

Once we receive and inspect the item, we’ll issue store credit within 3-5 business days via a coupon code of the order value.

 

Yes, we allow exchanges for different sizes or styles. Contact us for assistance.

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